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Meet Director of Technical Support Olivia Panjaitan Mar

This month meet Olivia - wife, mother to two young girls, avid gardener and head of our technical support team!

Olivia Panjaitan MarCould you tell us a little bit about yourself and your family?

Olivia: I grew up in the mining town Tembagapura on Papua Island, Indonesia. Even though Indonesia is located on the equator, my birth town is only 43 miles away from the glacier mountain Puncak Jaya.

At the age of 16, I came to the United States to further my education. Going to school in the United States had always been my dream and I cannot be more thankful that I got the opportunity to do so.

After college, faith led me to Rediker Software where I met my husband, Sopheak, who works in sales. We have been married for four years and are blessed with two beautiful girls who keep us busy outside of work.

What is your educational background?

Olivia: I received a bachelor degree in Information Technology at Bay Path University and later went on to receive a graduate degree in Operations Management.

How did you come to work at Rediker?

Olivia: I heard many great stories about this company from two good college friends who were already employed by Rediker. Truthfully, what really sold me was the work environment. None of the other places I went for job interviews were as welcoming as Rediker. Friendly smiles really go a long way!

What does the Director of Technical Support do for Rediker?

Olivia: As the Director of Technical Support, I manage our team that provides support using phones, emails and Skype. I also make sure they have the necessary resources to assist customers. It’s a challenging job that requires a lot of problem solving but I like that every day is different and I really enjoy working with our customers.

What are you most proud of?

Olivia: This past March marked my 10th year anniversary at Rediker and I am proud to see how much this company has grown: from the size of the company to all the products we are offering. I am also proud that the two high schools I attended are Rediker customers!

What do you like most about working for Rediker?

Olivia: Besides the free coffee, I like how everyone (employees and customers) have access to management including the CEO and the President of the company. This really shows that everyone matters and their voices are heard.

Can you share an interesting fact about yourself?

Olivia: I have started to enjoy gardening. Weeding during lunch time is one of my favorites as I find it very relaxing. Yes, you read it right. Rediker has a community garden, which is another reason why I enjoy working here. 

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